Refund policy

SHIPPING
Shipping cost is based on your location and the items in your order, and is calculated at checkout. International shipping rates are also determined at checkout.
Orders placed before 12pm typically ship the same day. Orders placed on weekends and holidays will be shipped the following business day.
Tracking information and status updates will be emailed once your order has been processed and shipped.

SHIPPING ISSUES
If your tracking shows delivered but you cannot locate your package, please first check around your property, lobby, or mailroom and with neighbors in case it was accepted on your behalf. We also recommend waiting 1–2 business days for possible redelivery.
If your package is still missing after this time, please contact the carrier directly to file a claim and email info@birdie-nld.com so we can assist with the investigation.

RETURNS & EXCHANGES
We want you to love what you bring home. We accept returns for a refund to your original payment method, store credit, or exchange within 10 days of the delivery date of the last item in your order. Items must be unworn, unused, in original condition, with all tags and original packaging attached. Proof of purchase is required.
Please note: We are unable to accept returns on the items listed under Final Sale & Non-Returnable Items below, so please review that list before ordering.

HOW TO START A RETURN
Online orders: Log into your account, open your order history, select the order, and click Request Return next to the eligible item. Once approved, you'll receive a prepaid return shipping label by email. Return shipping is free and there are no restocking fees. Please ship your return within 7 days of receiving the label.
You may also bring an online order back to the shop at 11 Washington St, Nantucket, MA 02554 within the same 10-day return window, with your order confirmation.
In-store purchases: Returns for store credit or exchange are accepted in the shop within 10 days of purchase with your receipt.
Exchanges: Email info@birdie-nld.com with your order number and the item you'd like instead. If the new item is in stock, we'll hold it for you while your return is on its way.

REFUNDS
Refunds are issued to the original payment method once your return is received and inspected, usually within 3 business days of arrival. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank. Original shipping charges are not refundable.
Store credit may also be issued if selected as your preferred return option. Store credit never expires and can be used online or in the shop.

FINAL SALE & NON-RETURNABLE ITEMS
The following cannot be returned or exchanged: items marked Final Sale or purchased from a sale collection; swimwear; jewelry; skincare and beauty products; furniture; artwork; custom orders and special orders, including made-to-order items such as Fermoie lampshades and pillows; vintage pieces; event tickets; gift cards.
If a product is marked Final Sale at the time of purchase, it is not eligible for return, exchange, or refund.

GIFT RETURNS
Gifts returned with a gift receipt are issued store credit to the customer.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you received the wrong item, email info@birdie-nld.com within 3 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

RETURN ADDRESS
Use the prepaid label provided. If you are returning without a label, please send to:
Birdie, ATTN: Returns
11 Washington St
Nantucket, MA 02554
We are not responsible for returns lost in transit without tracking.

PRICE ADJUSTMENTS
Promotional pricing cannot be applied to previous purchases or combined with other offers.

Questions? Email info@birdie-nld.com or call (774) 333-3604.

EU/EEA RIGHT OF WITHDRAWAL
For customers located in the European Union or EEA, including Norway, Iceland, and Liechtenstein, eligible online purchases may be withdrawn within 14 days of delivery, unless an exemption applies.
To submit a withdrawal request, please use the Right of Withdrawal form.
Refunds for eligible EU/EEA withdrawal requests will be processed to the original payment method. Certain products may be excluded where permitted by applicable law.