Refund policy
SHIPPING
Shipping cost is based on location and the items in your order, and is calculated at checkout. International shipping rates are also determined at checkout.
Orders placed before 12pm typically ship the same day. Orders placed on weekends and holidays will be shipped the following business day.
Tracking information and status updates will be emailed once your order has been processed and shipped.
SHIPPING ISSUES
If your tracking shows delivered but you cannot locate your package, please:
- Check around your property, lobby, or mailroom
- Check with neighbors in case it was accepted on your behalf
We recommend waiting 1–2 business days for possible redelivery.
If your package is still missing after this time, please contact the carrier directly to file a claim and email info@birdie-nld.com so we can assist with the investigation.
RETURNS & EXCHANGES
Return Window
We accept returns for store credit or exchange for most items within 7 days of purchase. For online orders, the return window is 7 days from the day the customer receives the return label. Items must be unused, in original condition, and in original packaging and tags, as well as accompanied by a receipt.
EU/EEA Right of Withdrawal
For customers located in the European Union or EEA, including Norway, Iceland, and Liechtenstein, eligible online purchases may be withdrawn within 14 days of delivery, unless an exemption applies.
To submit a withdrawal request, please use our Right of Withdrawal form.
Refunds for eligible EU/EEA withdrawal requests will be processed to the original payment method. Certain products may be excluded where permitted by applicable law.
How to Start a Return (Self-Serve Returns)
We offer a simple self-serve return process through our website:
- Log into your account on our website
- Go to your order history
- Select the order you wish to return
- Click “Request Return” next to the eligible item(s)
- Follow the prompts to submit your return request
Once approved, you will receive instructions and a prepaid return shipping label.
Return Shipping
- Return shipping is free (no label fee will be charged)
- No restocking fees apply
Exchanges
If you prefer an exchange, you may still contact us at info@birdie-nld.com with your order number and requested item.
REFUNDS
Refunds are issued once your return is received and inspected. You will receive a confirmation email or text once processed.
Refund options include:
- Original payment method
- Store credit
- Exchange
Please note:
- Original shipping charges are non-refundable
- Items must be returned in saleable condition with original tags and packaging
- Proof of purchase is required
- We are not responsible for returns lost in transit
FINAL SALE & NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
- Items marked as Final Sale
- Products from designated final sale collections (5 collections)
- Jewelry
- Furniture
- Artwork
- Custom or special orders
- Skincare and beauty products
- Vintage Pieces
GIFT RETURNS
Gift returns will be issued as a non-refundable gift card.
RETURN ADDRESS (Manual Returns Only)
If instructed to send your return manually, please use:
ATTN: RETURN
Birdie
8420 Transit Road
Williamsville, NY 14221
WEB & STORE RETURNS
Items purchased online cannot be returned to our physical store.
PRICE ADJUSTMENTS
Prices are subject to change. Promotions and pricing are not valid across channels and cannot be applied to previous purchases or combined with other offers.
If you need further assistance, please contact us at info@birdie-nld.com.
