Orders are usually processed and shipped within 1–2 business days after payment is confirmed. Once shipped via UPS or FedEx, Economy Shipping typically arrives within 5–8 business days, and Standard Shipping within 3–4 business days within the United States. Delivery timeframes are estimates and can be delayed by carrier issues, holidays, or peak seasons.

We currently ship only within the United States and do not ship to PO Boxes, APO, or FPO addresses.

Eligible items may be returned within 10 days of receiving your order for a refund, store credit, or exchange.

Jewelry, furniture, artwork, skincare and beauty, custom or special orders, and items marked Final Sale cannot be returned or exchanged.

Items must be in saleable condition with original tags attached, in original packaging, and accompanied by proof of purchase.

Initial shipping costs are non-refundable, and return shipping charges are the customer’s responsibility, except for qualifying exchanges where the $18 return label fee is waived.

Items purchased on our website cannot be returned to our physical store.

If a product has specific fit notes, we recommend reviewing the product description first, then reaching out to us at info@birdie-nld.com or 774-333-3604 for personalized sizing advice. Our team is happy to share measurements, styling suggestions, and fit feedback before you place your order.

Yes, we offer a gift registry that you can access through the “Gift Registries” link on our website.